The advent of IP-based networks over 15 years ago drastically changed the landscape of the corporate workplace. The rise of IP networks set the stage for the boom of unified communications (UC), where voice over IP (VoIP) telephony aligned with IM, file sharing, fixed/mobile convergence (FMC), email and white boarding to create a one-stop-shop for digital collaboration and communication.
With the widespread adoption of cloud-based services came a new UC service model that leveraged cloud-based software-as-a-service (SaaS) infrastructure. This UC-as-a-service (UCaaS) model created new opportunities for enterprises looking to reduce total cost of ownership (TCO) in a cloud-based managed service model that responded to issues of aging infrastructure.
As the UCaaS boom continues and unified communications and collaboration (UC&C) solutions dominate the market, PGi teamed up with Jim Hodges, principal analyst at Heavy Reading, to explore the evolution of UC in contributing to an end-to-end UC&C digital collaboration service architecture and driving change in cloud-based managed services models.