Don Joos serves as PGi’s CEO responsible for the overall strategic direction and entire global operations. He has more than 20 years of experience in the technology industry with a strong track record of transforming high-tech companies in the SaaS and UCaaS industry.
Most recently, Don served as the President and CEO of ShoreTel from 2013 until its sale in 2017. In that capacity, he drove the strategic transformation of the business to a subscription-based SaaS model. Prior to becoming CEO, he was ShoreTel’s Senior Vice President, Business Operations, responsible for product management, engineering, services, supply chain, IT and quality, and previously as VP, Global Services. From 2001 to 2011, he also held executive roles at Avaya, including VP of Global Services, VP of Global Implementations, and VP of Global Customer Care. From 2000 – 2001, Don was VP of Services and Strategic Customers at SiteStuff. Don earned a Bachelor of Science from Springfield College in Massachusetts.